[Mkilbride]

Was in the Alpha, Beta, and retail.

However, just saw this gem.



So...I subbed for a month in 2012, to check out the state of the game. I was going to re-sub, actually, however, I lost my authenticator, and Squeenix help would not help me at all. Left me high and dry, so nothing I could do.

So even though I played all of 2010 / 2011 some of 2012, I'm not Legacy?

Square Enix likes to keep the punches rolling.

This post has been edited by Mkilbride: 12 December 2012 - 03:44 PM

[Jackel]

Hmmm, I had no trouble removing my authenticator via the online chat option myself.

The legacy status wasn't about how long you played really, it was about how long you paid (or how much, rather). The 90 days of time only counted during the window when it was not free to play. They gave an option towards the end of the cycle to pay for a 90 day span ahead of time so that those without those days remaining to pay would still have the option of gaining legacy status.

[Mkilbride]

Well that's pretty fucked up.

Chat support said I couldn't do it over chat, only phone, and when I called the number, it said it was Offline.

And so I'm not Legacy. Well, I may not even play ARR now. I supported them in a lot of ways, and they promised ARR by January, 2012, didn't meet it, so I didn't re-sub, so I re-subbed later July to see what was up, enjoyed it abit, figure to wait for ARR, and was smiling as I read about the Legacy business, knowing I'd get some benefits for having been a long time fan.

But no. They screw me out of my authentictor, and screw me out of my legacy status. I loved XI as well, but their technical support is still poor.

[shojikun]

Mkilbride, on 12 December 2012 - 03:53 PM, said:

Well that's pretty fucked up.

Chat support said I couldn't do it over chat, only phone, and when I called the number, it said it was Offline.

And so I'm not Legacy. Well, I may not even play ARR now. I supported them in a lot of ways, and they promised ARR by January, 2012, didn't meet it, so I didn't re-sub, so I re-subbed later July to see what was up, enjoyed it abit, figure to wait for ARR, and was smiling as I read about the Legacy business, knowing I'd get some benefits for having been a long time fan.

But no. They screw me out of my authentictor, and screw me out of my legacy status. I loved XI as well, but their technical support is still poor.

It is clear that you did not read anything, you did not get screw over legacy, but you did get screw over the authenticator, but I never had problem with their Help support, I'm not sure what you says that they can't do so, because I lost my authenticator due to my own mistake of misplacing it, hook up with EU Help Chat and they block my Authenticator for the moment, till I found my authenticator. Which I already did.

For the Legacy, it already clearly says that you need to subscribe to the game at least 90 cumulative days. and it looks like you did not subscribe for at least 90 cumulative days.

So please bring your "self-entitlement" else where, because is really reflecting very bad of your self.

[Vaughn1337]

I think what he refers to is that he paid in 2010 and 2011 but only a month in 2012.
So the problem seems that you have to pay for 90 cumulative days AFTER January 2012.
I think this is not ok. So in parts the OP is right.

And no need to get rude shojikun.

This post has been edited by Vaughn1337: 13 December 2012 - 08:17 AM

[shojikun]

Vaughn1337, on 13 December 2012 - 08:16 AM, said:

I think what he refers to is that he paid in 2010 and 2011 but only a month in 2012.
So the problem seems that you have to pay for 90 cumulative days AFTER January 2012.
I think this is not ok. So in parts the OP is right.

And no need to get rude shojikun.

Saying f-word in my culture is consider extremely rude. Just so you know, so is likely for me to return rude behaviour to a rude person. But enough of that culture shockness.

It's already been mention plenty of time about the Legacy Campaign, just that the OP did not bother to ask about it during that time and never even bother to do what is need to get the Legacy. Since he says he had paid a month in 2012, didn't even bother to ask anything out of what needed, is a lack of attention to said campaign.

Is not SE's fault if he didn't ask them about it before hand, and it certainly is not SE's fault that he didn't get Legacy status.

[Mkilbride]

I felt no need to look into it further.

Everyone, in-game, was saying, that Legacy, was players whom had bought, and played, the game before ARR. This was in an email, I had received, as well as what other players told me, and what fan sites were reporting.

It was not until the other day, where I found this out, as I never had a reason to go to their help center prior. I thought it was pretty obvious I'd be legacy. Afterall, I was in the Alpha, Beta, and Retail, and I had the CE, and I had played for a deal of time for ARR. I just feel stiffed is all.

Not self-entitlement, just they should have explained it properly. I thought it would be silly do sub for more than a month in 2012, as they promised a ARR in January 2012, so I wasn't going to waste my money on a game that was about to entirely change, but I did really enjoy the game itself, but didn't feel paying 12.99$ monthly was really worth it for a game that was going to completely revamp. However, my 75$ CE, and my few months paid subs all together, not making me a Legacy player, is a little insulting.

[Vaughn1337]

I'm absolutely with you Mkilbride. They should give you legacy when you paid for 3 months and not only after January 2012. Don't see the point in that either.

This post has been edited by Vaughn1337: 13 December 2012 - 12:24 PM

[Luko]

I completely agree, Mkilbride. I wont be Legacy either, despite being around from early alpha. However it's a little different on my end. Mostly due to the knowledgeable people on this site, I realized early that I'd have to buy three months in 2012 simply to be considered "Legacy" long after the game had become stale to me. In my opinion, that's asking players of a game that was widely acknowledged as being a failed title to buy some sort of VIP status.

Was an easy answer for me; no thanks. It's a crap deal, but there's not much we can do about it now.

[Orophin]

Vaughn1337, on 13 December 2012 - 12:18 PM, said:

I'm absolutely with you Mkilbride. They should give you legacy when you paid for 3 months and not only after January 2012. Don't see the point in that either.

This would apply if they had actually charged anyone prior to January 2012.

[JCrusnik]

Anyways it's no biggie you wont be missing out too much, it's nothing much but a discount of a few bucks, and name on credits nothing really major to get excited on, oh also Chocobo i think, and i can make tons of characters.

[Rotkristall]

Mkilbride, on 13 December 2012 - 10:55 AM, said:

I felt no need to look into it further.

Everyone, in-game, was saying, that Legacy, was players whom had bought, and played, the game before ARR. This was in an email, I had received, as well as what other players told me, and what fan sites were reporting.

It was not until the other day, where I found this out, as I never had a reason to go to their help center prior. I thought it was pretty obvious I'd be legacy. Afterall, I was in the Alpha, Beta, and Retail, and I had the CE, and I had played for a deal of time for ARR. I just feel stiffed is all.

Not self-entitlement, just they should have explained it properly. I thought it would be silly do sub for more than a month in 2012, as they promised a ARR in January 2012, so I wasn't going to waste my money on a game that was about to entirely change, but I did really enjoy the game itself, but didn't feel paying 12.99$ monthly was really worth it for a game that was going to completely revamp. However, my 75$ CE, and my few months paid subs all together, not making me a Legacy player, is a little insulting.

1. Buying the game box don't count
2. Nobody paid between september 2010 and january 2012 because it was for free during this time
3. It say clear that you need 90 days to be paid, not played
4. I don't know where you have january 2012 as the arr release date from. First release date (in the roadmap that came 2011) it say post january 2013. January 2012 was the payment service starting date.
5. Nobody paid 12,99$ monthly. From january until september 2012 it costed 9,99$ monthly

It is not SE fault if you don't check your infos on the official site.

This post has been edited by Rotkristall: 13 December 2012 - 01:44 PM

[Ebyl]

I understand the frustration with SE support and sympathize with you there.

However, regarding the Legacy system, it's down to the end user to take it upon him or herself to check the official policy from SE at the source - the website. It was very easy to find (prominently displayed) and wouldn't take much time.

It clearly states the requirements of being in the Legacy system. From those requirements, it's obvious the system was not created to reward people who initially bought the game, quit, and were not coming back until ARR. They wanted people to pay some subscription fees in 2012. It's right there in text.

In the end, it's not a big deal and you're not missing out on much. But I think it's time to take some responsibility for your own actions (or lack thereof) in finding out this information in a timely fashion. It was widely available and easily accessible.

Something to learn from going forward. Best of luck.

[shojikun]

you only missing out on the discount, /sarcasm. forever 9.99/month.

[Avarwen]

I don't understand why you are so mad SE had the legacy announcement up for several months, 90 days of contentious play is the requirement plain and simple. Besides just because you bought the game doesn't mean they owe you a thing you got how much time of free play? Quit acting like a 5 year old kid and either play full price or find another game to play.

[JCrusnik]

Avarwen, on 13 December 2012 - 08:54 PM, said:

I don't understand why you are so mad SE had the legacy announcement up for several months, 90 days of contentious play is the requirement plain and simple. Besides just because you bought the game doesn't mean they owe you a thing you got how much time of free play? Quit acting like a 5 year old kid and either play full price or find another game to play.

Just correcting it a bit Avarwen, 90 days of payed subscription.

[molotovzav]

I mean I paid and played for three months and obtained legacy, I just crafted up and stuff, but honestly I didn't play much the last month. I played from beta till then, I still don't have an active account to post on forums. In a way I think there should of been multiple conditions for Legacy (some of us would of been screwed over by having all of them like me) like buying the CE, that was 80 bucks. They should of also kept how many play hours we had, players with a certain amount of playtime could of been awarded with it also. I just don't think its that big of a deal besides the chocobo, and the discount. Players with the Goobue mount are supposed to have access to the ahriman mounts or something like that, but that's really not that important either.

[ArkhamNative]

Luko, on 13 December 2012 - 01:01 PM, said:

In my opinion, that's asking players of a game that was widely acknowledged as being a failed title to buy some sort of VIP status.

That's sort of revisionist history there. SE didn't mention anything about a legacy status until around 6 months after billing started. As far as we knew, it was just time for the extended free service to come to an end. The game had been patched to what Yoshida saw as an acceptable level and we were being required to start paying to continue playing. No VIP promises, no minimum months, and no end date.

You can see what Yoshi-P said at the time here: "As producer, I needed to make the call to commence billing due to the costs involved in creating and running the game: the hard-working development and community teams, round-the-clock GM service, and other support staff."...

[Rotkristall]

..

This post has been edited by Rotkristall: 15 December 2012 - 09:10 AM

[Rotkristall]

ArkhamNative, on 14 December 2012 - 09:12 PM, said:

That's sort of revisionist history there. SE didn't mention anything about a legacy status until around 6 months after billing started.

It was 3 month after billing started (in april).

Everyone who paid from the start got legacy automatically. And there was the "Welcome back" campaign. Everyone (active and inactive) got 10 days free time, so the inactive players could test the new patch 1.22 and see whether the game is now good enough for them to pay or not.

This post has been edited by Rotkristall: 15 December 2012 - 09:11 AM