What does this error mean?

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What does this error mean? LiveKernal something..

#1 Liddell

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Posted 14 May 2011 - 05:19 AM

Alright so..apparently I'm not entirely out of the woods yet. I downloaded the motherboard chipset's drivers and things were pretty good for a few days. But I just tried starting FFXIV and it gives me the AMD error again. Which, the black screen and the AMD error are what trigger that DirectX error.

This is what the event viewer said about the crash (Under Event Viewer->Application) :

Spoiler

Under Event Viewer->System it said "Display driver amdkmdap stopped responding and has successfully recovered." for this error.

A friend of mine is suggesting it's my monitor. But I can't really afford to turn this one in and get a new one (it's brand new, as it is!) I was curious if changing from a VGA connection to the DVI connection might help at all. Currently I've got the monitor's VGA plugged straight into my ATI card (Radeon HD 5670).

This post has been edited by CuriousAlice: 14 May 2011 - 05:25 AM

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#2 JCrusnik

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Posted 14 May 2011 - 09:08 PM

since u just loaded your chipset driver try clean uninstalling your video card driver then re install it. If u r on a flat panel its best to use DVI than VGA.

Somer errors like this can be caused by external devices as well try unplugging some external devices if u have many and try again.

This post has been edited by JCrusnik: 14 May 2011 - 09:17 PM

#3 Liddell

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Posted 15 May 2011 - 02:07 AM

I've done all of that. Repeatedly. I don't know what else to try anymore. This is all brand new equipment, not faulty at all. My computer shouldn't be acting like this. The only extra things I have plugged in is a microphone, that also serves as my audio with my headphones, because I don't have speakers.

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#4 Holy Dragoon

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Posted 15 May 2011 - 09:15 AM

When re-installing drivers did you try a DriveSweep?

I was having driver issues a little while ago. Uninstall/Reinstall did not work. Uninstall + DriverSweep, then Installation did.

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#5 Liddell

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Posted 15 May 2011 - 11:17 AM

Yep. I even tried backing myself up a version or two just to see if the newer drivers were the problem, but no bueno.

I ran Memtest85 without issue. I also ran Prime95. Here are my results. I'm not sure what they mean. :[

Spoiler

I read somewhere that those errors are from running P95 a certain way and may not actually be my CPU? But. I don't know. I am confused. I don't know what else to do. I also read on another website that upping the voltage to my video card will help, but I do not know how to do that either. I am ordering a DVI cable today, even if that isn't necessarily the problem, since DVI is better, anyway...

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#6 Honis

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Posted 15 May 2011 - 05:00 PM

CuriousAlice, on 15 May 2011 - 11:17 AM, said:

I also read on another website that upping the voltage to my video card will help, but I do not know how to do that either.

If that works you have a faulty video card.

I just reviewed your last thread and this one. Try resetting your BIOS. (Unplug the PC, short the pins that say BIOS Reset or CMOS reset). While you're inside your case, look for and write down the manufacturer and model number of the motherboard. (I doubt this will do anything but it's worth the shot).

You can post the motherboard info here or use the info to find the last release they made of BIOS and drivers yourself. Do a Drive sweeper uninstall of the motherboard drivers and install the last manufacturer released drivers. (This may make it worse, so be prepared to undo it by reinstalling the latest from Nvidia.)

The last thing I can think to suggest is update the BIOS. The motherboards manufacturers website will have detailed instruction on the possible ways to do that. Most from the last 5 years will have an option to upgrade it from a windows program, a route that works great if Windows doesn't lockup during the process.

This post has been edited by Honis: 15 May 2011 - 05:02 PM

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#7 Liddell

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Posted 15 May 2011 - 08:22 PM

I can't thank you all enough for putting up with this continuous problem of mine. =[

I'm not sure by what you mean to 'short out' any reset, so I have not tried that yet. But my Motherboard is a "m4n68t-m v2 asus"

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#8 Honis

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Posted 15 May 2011 - 10:24 PM

CuriousAlice, on 15 May 2011 - 08:22 PM, said:

I read your manual, now I think it's something else. But, "short out" is meant to mean connecting 2 particular pins on the motherboard to reset the motherboards software (BIOS, stored in the CMOS.) It's called CLRTC on your motherboard. It's 3 pins on the Right of the motherboard (towards the front of the case.)

So what I actually want you to check now is that the on-board video card is off.

1) Enter the BIOS menu (Press DELETE on your keyboard right after you power on the PC).
2) Navigate to a menu that says something like Onboard VGA, Onboard Video, etc. and set it to Disabled or Off.

Press the button associated with saving and exiting. The PC should reset and you'll load up windows.

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#9 JCrusnik

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Posted 15 May 2011 - 10:55 PM

there is a catch when u reset CMOS every setting on the board will go to manufacturers default if u do this make sure ur comfortable with bios settings.

Here is your MOBO's CMOS Jumper
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This post has been edited by JCrusnik: 15 May 2011 - 11:12 PM

#10 Liddell

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Posted 16 May 2011 - 05:18 AM

Okay, so. Editing this post with things I've tried and such:

- Ran Memtest85. No errors.
- Ran Prime95. Results: http://www.mediafire...11g7w4l3anmj41n
- Ran FurMark. Temperature never exceeded 52 degrees C. I also ran GPU-Z during this time. Results: http://www.mediafire...hywzzveu78cjylb
- I have uninstalled all of my ATI drivers, used Driver Sweeper, and reinstalled the newest drivers with the hotfix.
- I have updated the BIOS via the ASUS website /and/ the nVIDIA website.

-DXDiag:

Spoiler

- Upon crashing I have checked the Event Viewer.
--- Under System Logs->Application, I get this error:

Spoiler

----Under System Logs->System I get this:

Spoiler

- I have uninstalled and driver swept drivers for ATI and even backed myself up to the November drivers. Did not help.

The only thing I have left that hasn't been tried is a new DVI cable that will be here in a day or so. I have -no- idea what to do anymore. My computer /can/ handle all this stuff, even FFXIV, but something is stopping it.

This post has been edited by CuriousAlice: 16 May 2011 - 09:11 AM

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#11 Honis

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Posted 16 May 2011 - 10:59 AM

Nvidia shouldn't have the BIOS for your motherboard. You're probably talking about the Chipset drivers.

Have you attempted to turn off the onboard GPU via the BIOS menu? Resetting the BIOS will turn it back on.

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#12 ridel

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Posted 16 May 2011 - 12:34 PM

I don't see any onboard video device listed in the DXDIAG notes, so I'm betting it's turned off.

The crash message you get is the video card resetting. Older versions of Windows would just blue screen of death on you, Windows 7 can restart the graphics driver without rebooting the machine, so that is what you are seeing.

It's curious that it will run Furmark with no problems, but FFXIV causes it to faceplant every time, but to be honest, it's not the first time I've heard of this happening. There are two or three other cases of this exact same thing on these message boards. I hate to say it, but the odds are that the video card is faulty. If your able to RMA it, I would do so now. You have pretty much done every other reasonable step to try to isolate the problem, and there really isn't much else you can do aside from getting a new video card in there I think.

One last thing that is worth a shot is trying the DVI cable instead of the VGA cable. You really want to be using DVI anyway, as it's a digital signal and won't have any snow or blurriness that can occur with VGA. It could (very remote possibility) be that the VGA circuitry on your card is just enough to throw it over the edge and force the reset. It's a very remote chance, but like I say, you really want to be using DVI any way, so it doesn't really hurt you to give it a shot before RMAing the card (or just getting a new one).

This post has been edited by ridel: 16 May 2011 - 12:41 PM

#13 Liddell

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Posted 16 May 2011 - 02:19 PM

I'll wait for the DVI cord to get here, then. Hoping that's the issue. I just can't wrap my head around that I'd be so unlucky to get faulty parts three consecutive times in a row.

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#14 Ruccus

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Posted 16 May 2011 - 06:50 PM

Looking back at the other thread in which you linked your system (iBUYPOWER Gamer Power 567D3) I would seriously look at the power supply as being the culprit. Using Newegg's pics (thank you Newegg for your zoom feature on pics) I zoomed in to the power supply specs and it lists its 12v rating as 16A. That means the power supply is rated to 192w (12V times 16A equals 192w) on the 12v rail.

I think most who are knowledgeable about computers would agree that running a Phenom II X4 and any dedicated graphics card off a power supply that supplies less than 200w off the 12v line is a recipe for trouble. I shake my head when computer builders use doorstop power supplies such as these as all they do is cause problems that are difficult to track down.

Using newegg as a guide, something like the Antec Earthwatts Green EA-380D ($40) or XIGMATEK ACXTNRP-PC402 ($35) would be decent options for an inexpensive power supply which would be more than sufficient for your system.

#15 Liddell

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Posted 16 May 2011 - 07:12 PM

Thank you for the help. If this cord doesn't fix it (I'm not banking on it but..y'know. Hoping) then I'll look into getting a new power supply. Those aren't hard to install are they? =[

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#16 Ruccus

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Posted 16 May 2011 - 07:47 PM

CuriousAlice, on 16 May 2011 - 07:12 PM, said:

Thank you for the help. If this cord doesn't fix it (I'm not banking on it but..y'know. Hoping) then I'll look into getting a new power supply. Those aren't hard to install are they? =[

It's relatively simple to remove and re-install a power supply. After turning off the computer and switching the power supply switch off, there are four screws holding the power supply to the case. After unscrewing them it's just a matter of unplugging each power cable (motherboard, ATX12V, hard drive, DVD drive) after which you can slide the power supply forward and pull it out of the case.

Judging by the cable management in the pics you might find it easier to leave that extension cable for the ATX12V plug that feeds its way between the graphics card and the motherboard just so you don't have to worry about removing the graphics card to pull the cable out and run the new cable.

Edit: I'm not sure what options your motherboard's BIOS has, but a way to see if the power supply is the culprit without spending any money would be to undervolt your processor. It seems like your problem is intermittent which would mean the power supply is right on the cusp of being able to supply enough power, so reducing the processor voltage would reduce the overall power consumption of the system and should increase stability.

Looking at this Tom's Hardware article on undervolting the Phenom II X4 955 and using it as a template, you should be able to manually set a voltage of around 1.2v and remain stable while reducing the processor's power consumption by about 12%. If it remains stable then it's very likely the power supply is the issue and you'd want to get a new power supply (and you should still be able to use the current power supply at the lesser voltage until the new power supply arrives).

This post has been edited by Ruccus: 16 May 2011 - 10:07 PM

#17 Liddell

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Posted 17 May 2011 - 08:57 AM

I remember looking at my BIOS because someone on another forum actually suggested upping the voltage (which I did not do. I didn't feel comfortable), but I looked in that area of the BIOS anyway. It's actually already set at 1.2v, iirc.

Might have to wait a day or so anyway. Maybe my graphics card was faulty? Which would mean my luck has to be the worst thing imaginable with computers right now. Either way, some crap's gone down with it so I'm RMAing it to Newegg for a replacement. DVI cord should be here tomorrow, and then probably a week or two for my card. SIGH.

Will keep you all posted. =<

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#18 blazed1

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Posted 17 May 2011 - 02:30 PM

If Prime95 is failing it's most likely your voltage settings in BIOS. I don't know the specifics about that board or CPU but try overclock.net, and I'm sure someone there could help you out.

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Posted 17 May 2011 - 03:24 PM

CuriousAlice, on 17 May 2011 - 08:57 AM, said:

Interesting! Can you post all of your voltages? There should be a menu called Status Monitor or similar with all of the actual voltages. It could be what others are suggesting, something being undervolted, depriving certain parts from enough juice to run. The CPU being at 1.2v, something that is not the default on any AMD desktop processors, is an indication of this. It would also look like a bad power supply since the symtoms, not enough power reaching the device, are the same.

What may be happening:
P=IV, V=IR. Part M is trying to draw 90W, voltage is constant at 3.3v normally and actual is set to 3.0v, R is constant for Part M.

Normal:
90W = I * 3.3v
I = 27.3A <-- Current needed to sustain 90W
3.3v = 27.3A * R
R = 120.9mOhms <-- need this for undervolted calculation

Undervolted:
3.0v = I * 120.9mOhms
I = 24.8A
P = 24.8A * 3.0v
P = 74.5W

Required power (90W) is less than Provided power (74.5W) meaning the part may fail. If it's being limited by the motherboard settings, then it may not be the power supply.

[edit] In the undervolted example current can not increase to try and make the 90W requirement unless voltage is increased or resistance is decreased. V = IR is a B sometimes.

[edit][edit] In light of the comments made in the shout part of the forums and because a brother of your current PSU has already caused the magic smoke to be released in your previous components, I'm now in the "Get a new PSU" camp. While I still want a look at your voltages (there seems to be a problem there independent of your PSU), I estimate you've lost about $600 in PC parts to bad PSU's in the last few months. You managed to RMA most of that cost away but with your now dead (I suspect fried) 5770 or 5650 or whatever, your shipping costs to RMA now exceed the cost of buying a new PSU from a reputable manufacturer. The ones Ruccus linked to look great. It's rare to see low power and cost PSUs with such great reviews on newegg.

This post has been edited by Honis: 17 May 2011 - 11:53 PM

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#20 Liddell

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Posted 19 May 2011 - 08:39 PM

Still waiting on graphics card RMA but at this point I figure i might as well bite the bullet and get the new power supply anyway. But I'm confused, is it about wattage, or what? Because the one that came with this is 400W, and so is the one Ruccus linked?

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